Which countries do you ship to?
We ship worldwide so you can order our products from any country in the world. It takes 3 – 4 working days
to receive your purchase in the UK and 5 – 7 working days abroad.
How much does the shipping cost?
If I live abroad, will I have to pay customs and duty taxes?
If ordering from outside the UK, additional charges may be added on receipt of delivery over which we have no
control and for which we are not liable. You can calculate your approximate duty fees using import & duty calculator
What is your refund and exchange policy?
You can return your purchased items for a refund or an exchange. It has to be shipped back to our address within
7 working days from the day after the goods were delivered to you.
For any returns, you should email firstname.lastname@example.org. You will receive an authorization code for your return, a
return / exchange form and the address where your return should be delivered.
Returns that are damaged, washed, worn or returned without their original labels may not be accepted and may be
sent back to the customer without refund or exchange provided the customer will cover the shipping fees.
Do you cover return shipping costs?
We do not cover return shipping costs and we cannot be held responsible for any loss or damage of any item(s)
incurred during the shipping of the return.
How can I contact NYMPHA team?
If you have questions regarding our online shop or NYMPHA’s products, please email email@example.com
For wholesale enquires contact:
For press and media enquires contact:
I would like to work for NYMPHA. How can I apply?
Unfortunately we don’t have any openings at the moment but follow us on social media. If we have an opening,
we will announce it there.
I would like to collaborate with NYMPHA in photo shoots. How can I contact you?
We are always very happy to collaborate with new stylists, photographers, hair and make up professionals.
If you would like to collaborate with us, please forward your portfolio to firstname.lastname@example.org